Crucial Conversations
Presented by Barbara Daiker, RN, Ph.D.

Some conversations feel difficult to hold; too heated, sensitive, or frustrating. This presentation will introduce attendees to the key ideas behind Crucial Conversations. You will learn what makes a conversation crucial, how to think about approaching and holding these important communication situations. This is an introduction to the larger set of tools from the book, Crucial Conversations by Patterson, Grenny, Macmillan and Switzler. 

When: Wednesday, November 29, 2023 at 12 p.m.
Where: via Zoom - Register in Advance HERE https://umn.zoom.us/webinar/register/WN_17kN6sm3Q3edF3uEIG23Eg#/registration